1. Financials
1.1 All prices quoted exclude VAT where applicable and are valid either for the period detailed in the quotation or for thirty days where not stated.
1.2 Prices we provide when quoting are guides based on the time we think work will take us. The process requires your cooperation in providing information, meeting deadlines and approving things when needed. Reasonable additional charges may be payable if there are variations to what has been agreed or due to unreasonable delays on your part. Though should it come to that we will always make you aware well in advance. Charges are unlikely to deviate from those quoted unless requirements change significantly.
1.3 Unless otherwise stated above or previously agreed in writing, all invoices are due within 14 days of any invoice date. Please note 2.4 in regard to notifying us of mistakes prior to payment.
1.4 Unless otherwise agreed, we will usually start work within ten working days of deposit receipt. Any anticipated completion date we provide is subject to the scope agreed and your co-operation in providing information, resources and approvals. We'll do our best to make sure that timelines are adhered to, but please be aware that circumstances, requested amendments and additional requirements can all result in delays. Timelines provided are estimates only but the we will not be held liable for project over-runs due to delays caused by you changing scope, not giving us information or approval, for any issues with third parties, or force majeure (acts of God).
1.5 If we offer an agency day rate as an alternative to a project rate, we will quote the initial estimated time-frame and will confirm any variations to this quote in person or in writing. Please note point number 1.2 above and how this could have an impact on time scales. Equally changing the brief or adding/changing requirements is likely to have an effect on the quote. You have the responsibility to confirm in writing if there is any objections to the revised quote.
1.6 Prices provided allow for occasional meetings at key stages for a reasonable length of time between us and you. Some meetings may incur additional charges for time spent, although we would always make you aware of this in advance.
2. Liabilities and Ownership
2.1 Full ownership of work will reside with Whittaker Plane Accountancy until full payment has been received, at which point we will surrender to you all claims of ownership.
2.2 We, or third parties, maintain ownership of proprietary software and programs.
2.3 You agree to indemnify Whittaker Plane Accountancy and keep us indemnified and hold us harmless from and against any claims, actions, proceedings, losses, liabilities, damages, costs, or expenses suffered or incurred in relation to work or services provided. We are not liable for any loss that may occur before, during or after the development of projects undertaken. We will not be held responsible for any delays, errors or losses arising from any third party.
2.4 You agree to alert us in writing about any defects or problems in relation to work and services provided, within 14 days of the final invoice date. We will not be liable for any claims made after this period.
3. Confidentiality and Data Protection
3.1 We will not at any time or in any manner, either directly or indirectly, use for our personal benefit or divulge, disclose or communicate in any manner any information that is proprietary to you. We will act reasonably to protect such information and treat it as strictly confidential.
3.2 We hold and process personal data about you in order to keep our records accurate and share new agency information with Whittaker Plane Accountancy employees only. This information includes clients name, work contact details and personal contact number if applicable. We usually keep this information for 2 years. Records will not be shared through any third party. Information will be stored on the Whittaker Plane Accountancy CRM only.
3.3 At any time, you may have the right to object to the processing of your personal data where processing is conducted for legitimate business reasons, direct marketing. If you exercise this right, then unless we have compelling reasons not to, we shall cease to process your data wherever data protection laws allow.
4. Use of Cookies
These are small pieces of data that ask permission of you, the user, to be stored onto the computer by a web browser. Cookies remember information about the user such as their details which aids them in creating a swift log in process and previously viewed pages on the website. Cookies help us to tailor our website to your needs. Should you wish to disable cookies, you can adjust your browser settings accordingly.
First Party Cookies
While using our website, the following cookies may be placed on your computer:
Cookie names:
_ga, _gat, _gtag, _UA_xxxxxxxxx_x, _gid, __utma, __utmb, __utmc, __utmz, __utmx, __utmxx
Purpose:
These cookies are for Google Analytics.
We use Google Analytics to help us understand how our website is used by visitors. We evaluate and report, and use this information to make improvements to the website. Google Analytics is a service provided by Google, Inc. Google Analytics is widely used across the web and all data is anonymised meaning the cookies carry no personally identifiable information.
For more information on Google Analytics cookies please see: https://support.google.com/analytics/answer/6004245
Cookie names:
CraftSessionId, {random}, {random}commerce_cookie, {random}username
Purpose
We use Craft CMS to power our website. Craft cookies are used to track a user's recent activity, last visit and general site movements. Like the Google Analytics cookies, these contain no personally identifiable information.
Declining First Party cookies will have an impact on the performance of our site;
Third Party Cookies
In addition to the above cookies, the following sites may set their own cookies whilst browsing our site.
These cookies will generally only be set if you are signed in to (or have been signed into) a matching account and are generally linked to the use of the Social Media buttons on our site and many others throughout the web. The use of these cookies is likely to have been detailed in each of these sites' Terms and Conditions or Privacy Policies. Please see links below for further details:
https://www.linkedin.com/legal/privacy-policy
Twitter Privacy Policy
https://twitter.com/privacy
Declining Third Party cookies will have little to no impact on the performance of our site;
Although we believe that cookies pose little threat to your privacy, we understand that you may still want to turn them off. Whilst we would encourage you to keep our first party cookies enabled (so that we can make your on-site experience better), the following links provide guidance on how to manage cookie permissions through your browser's settings. This includes instructions on how to delete existing cookies and block them from being set in the future:
Firefox: Enable and disable cookies that websites use to track your preferences http://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences?redirectlocale=en-US&redirectslug=Enabling+and+disabling+cookies
Safari: Managing Cookies
http://support.apple.com/kb/index?page=search&fac=all&q=cookies%20safari
Google Chrome: Manage cookies
http://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647
Opera: Security & Privacy in Opera
http://www.opera.com/browser/tutorials/security/privacy/
Internet Explorer:
How to manage cookies in Internet Explorer 9
http://windows.microsoft.com/en-GB/windows7/How-to-manage-cookies-in-Internet-Explorer-9
How to delete cookie files in Internet Explorer
http://support.microsoft.com/kb/278835
More information about cookies, including how to block them or delete them, can be found at www.allaboutcookies.org